Award for tenants’ team

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A Gwynedd housing association and its tenants were recognised at TPAS Cymru’s annual awards in Cardiff recently, beating off competition from across Wales.

The tenants and Cartrefi Cymunedol Gwynedd (CCG) were awarded for the work done by the innovative Quality for Tenants Team. This group of tenants meets every quarter to survey other tenants over the phone about work and services they have received from their landlord, CCG. The aim is to give customers a stronger voice as the organisation strives to improve its services.

Sue Jones, a tenant member of the Team, who also attended the ceremony said: “We all worked hard for this award, it was a real team effort and it’s great to be recognised in this way. What’s even more pleasing is that the work helps make a difference to tenants and the service they get from CCG.”

Dylan Thomas, is CCG’s Community Involvement Co-ordinator and is responsible for the Quality for Tenants Team. He said: “Getting our tenants involved in our work and giving them a voice is important to us in CCG – it’s part of the way we work. To get recognition for this project at the awards is fantastic and I hope it will inspire more of our tenants to get involved with us.”

TPAS Cymru the organisation which runs the Participation Awards, supports social housing tenants and landlords to develop effective participation by providing training, support, and policy development. It is an annual event and recognises projects, individuals and organisations that have made a real different over the year in order to give tenants a stronger voice in how their homes are managed.