Caring Bridgend woman Janet scoops silver at social care Oscars

Janet Paynter

A care home manager whose job looking after elderly people helped her cope with the loss of her husband is toasting national awards glory.

Grandmother-of-four Janet Paynter scooped the silver award at this year’s Wales Care Awards, held at City Hall in Cardiff.

Janet Paynter

The 63-year-old, from Queens Street, Tondu, Bridgend, was nominated for the Outstanding Service gong, sponsored by Hallmark Care Homes, following 28-years at Treetops Care Home in Brynmenyn, Bridgend.

The national awards, run by Care Forum Wales and sponsored overall by Ontex Healthcare and Barchester Jobs, acknowledge the hard work and exceptional performances of those in the care sector.

Janet accepted her award at a glittering ceremony hosted by tenor and radio presenter Wynne Evans, best known as Gio Compario from the Go Compare TV adverts.

Janet, who worked as a cook in Glanrhyd Hospital in Bridgend where she met her husband, a hospital porter, before moving across to care work, said: “I feel fantastic about being shortlisted. I don’t normally like any fuss or praise but I do feel special and my family are very proud.

“It’s come at just the right time and it’s really nice to be appreciated.”

Janet admits life has been difficult since her husband David, 57, lost his battle against a brain tumour three years ago but says her passion for care and making a difference to people’s lives has helped her cope.

The care home manager, who has a daughter, Claire, 43, and a son Clive, 40, hasn’t had a day off sick in 28 years.

She began working at Treetops in 1989 as a care assistant, gaining a number of on-the-job qualifications over the years before deputising for the former manager after around 10 years. The manager’s post came up 18 years ago and Janet successfully applied.

The 31-bed care home provides residential care for elderly people including those living with dementia and Janet says it has become her “second family”.

The fulfilment she gets from her job was a lifeline in the early days of bereavement and Janet says she couldn’t have coped without having the home as a purpose to get up every morning.

“My family gives me purpose and my grandsons but my job is so important to me,” she said.

“My job keeps me going. I don’t class it as a job. I love talking to the residents and staff and a problem shared is a problem halved.

“David wasn’t even ill leading up to his diagnosis so it came as a bit shock. He came home one morning from his job at a parcel firm and didn’t look very well. We went to the doctor and they sent him for tests at the hospital. I honestly thought he’d had a mini stroke but he had a grade four brain tumour.

“They gave him a year but he was dead within eight weeks. He passed away in the car on his way home from hospital one day. He put his hand on my knee and gasped and then he was gone.

“I think about him every day. I don’t know how I would’ve coped if it hadn’t been for everyone here – even the residents. He used to come up here and chat to them too.”

Janet said there was never any question that she would work in the care industry as looking after people is part of who she is.

“I was brought up by my grandparents and I looked after them as they got older. My grandmother, Margaret Green, was 55 when I was born and so I looked after her in old age,” she said.

“My granddad, Cyril, was 82 when he died and my grandmother was 86. I’m still living in the house they brought me up in.

“I’ve always been caring. Growing up, I knew everyone in the street and would always go and help the older lady next door or make a dinner for the old man who lived across the road. I’d known them all my life.

“I wouldn’t do anything else. If I retire here I will volunteer and come and chat with the residents. Lots of clients don’t have anyone to visit them and they need someone to talk to. Sometimes it’s all they have.

“It’s such a rewarding job.

“I love my job. I get pleasure out of it because I’m giving to others. That’s all I need.”

Nominating Janet for the award, Ramesh Patel, operations manager at Careinn Ltd, which owns the home, said: “Janet does not see the residents at Treetops as residents, or as service users, or clients. She treats them as members of her extended family.

“Janet’s philosophy is to run a homely, family-friendly care home – one that she would be happy to have her own grandparents to live in.”

Mario Kreft, the Chair of Care Forum Wales, said the standard of entries was extremely high.

He added: “There are only winners here tonight so it is only fitting that the finalists will receive a gold, silver or bronze Wales Care Award.

“I trust that they will continue to inspire those around them as role models and encourage others to aspire to even greater heights in the months and years to come.

“This awards ceremony is our opportunity to pay tribute and to celebrate the talent and commitment that is improving the quality of life for thousands and thousands of people throughout Wales.