Eagles Meadow sales adviser aims for signal success in TV Phone Shop Idol competition

Eagles Meadow, Wrexham. Dawid Mandwna, a sales advisor at O2 is taking part in Phone Idol


A YOUNG sales adviser at a mobile phone in Wrexham is aiming for signal success in a TV competition to find the best in his business.

Phone Shop Idol is the hotly contested annual search to find the greatest mobile phone sales person in the UK which has been dubbed the “Pulizer Prize of Telecoms”.

Amongst the entrants getting himself connected this time round is 21-year-old Dawid Mandyna who splits his working week between stints at the store and studying for an IT degree at Glyndwr University in Wrexham.

Phone Shop Idol, currently being featured in a BBC TV documentary on Tuesday nights, runs over six months and is run by the iSellMobile website.

It draws competitors from across the UK working for the various mobile phone companies and nominated by their bosses.

Over 100 of them are currently at the public vote stage where fans can back them online.

Those gathering the most votes face a series of tough challenges including having to deal with a mystery shopper.

Top scorers from that phase then go through to regional finals consisting of interviews with a panel of industry judges.

Contenders will be eventually whittled down to a final six who will all attend the Mobile Industry Awards staged at The Brewery in London during June where one of them will be crowned Shop Idol 2016, taking a prestigious trophy, prizes and the chance of using the accolade as a career stepping stone.

Dawid, who is originally from Poland and has been living in Wrexham for the past six years, started his part-time sales job at O2 in Eagles Meadow eight months ago, fitting in shifts between his IT course at Glyndwr of which he is now in his final year.

He was put forward for Phone Shop Idol by store manager James Francis who says he’s so hard working that he’s been nicknamed “Mr 24/7”.

Dawid said: “I’m proud to be representing 02 at Eagles Meadow against the best sales people across the industry.

“I’m passionate about giving fantastic customer service which has led me to be a very successful sales adviser.

“My job is not only enjoyable but also highly rewarding. I’m one of the few bilingual sales advisers which brings not only success at the store but also means a higher level of satisfaction from the local Polish community who use the store.

“I entered last month and I’m doing pretty well with the public vote at the moment, picking up over 80 so far.

“There are lots of other stages to go through in the competition but I’m looking forward to staying with it right till the final.”

He added: “I see being put forward for the competition as a kind of reward for my work at the store.

“We have regular customer satisfaction surveys for the staff and I’m pleased to say I average 100 per cent in all of these.

“I’ve now built up a pretty good group of customers who keep coming back to me and I get a lot of personal recommendations.

“It’s a big honour and very exciting for me to be involved in something like this and I’m getting a lot of support from my colleagues at the store and friends in university.”

Dawid’s manager, James Francis, said: “He’s a very hardworking and conscientious young man who has all the attributes to be a great sales person.

“In fact, he’s so relentless about working at the store while also studying for his degree that we call him Mr 24/7.

“He’s particularly good with customers from Wrexham’s large Polish community because he can speak to them in their own language.

“We’re all very proud of how well he’s doing in the competition and backing him all the way.”

Eagles Meadow manager Kevin Critchley said: “Dawid is a brilliant ambassador for 02 because of his excellent customer care skills and I wish him all the best in the competition. I am sure everybody at Eagles Meadow is rooting for him.”

To vote for Dawid in the competition, go to: www.isellmobile.co.uk/shopidol